Terms of Service

👋 Welcome

Cub Coach ("the App," "we," "us," or "our") is an educational web application designed to help young children practice letters, numbers, reading, time-telling, and other foundational skills in a safe, fun environment. These Terms of Service ("Terms") govern your access to and use of the App, including any free features and any optional paid modules or content packs that may be offered now or in the future. By creating an account or using the App in any way, you agree to be bound by these Terms.

If you are registering an account on behalf of a child under the age of 13, you represent that you are that child's parent or legal guardian. You agree to these Terms on the child's behalf and accept full responsibility for their use of the App.

If you do not agree to these Terms, do not access or use the App.

👤 Eligibility & Accounts

• The App is intended for children ages 2–10, used under the supervision of a parent or guardian.
• Children under 13: To comply with the Children's Online Privacy Protection Act (COPPA) and similar laws, accounts for children under 13 must be created and managed by a parent or legal guardian who is at least 18 years old.
• Users 13 and older may create their own accounts, but the App is designed primarily as a tool for parents and caregivers to use with young children.
• You are responsible for keeping your account credentials (username and password) confidential.
• You are responsible for all activity that occurs under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe were created fraudulently or without proper parental consent.

📊 Data We Collect

The App collects and stores only what is necessary to provide and improve the learning experience:

• Account information: username, display name, age range, and a chosen avatar emoji.
• Learning progress: quiz scores, letters practiced, lessons completed, time spent, and achievement badges earned.
• Usage data: aggregate, non-identifying information about how features are used, to help us improve the App over time.
• Authentication tokens: stored locally in your browser to keep you signed in.

We do not collect email addresses, phone numbers, or precise location data, and we do not serve advertising or sell user data. If you purchase a paid module, payment is processed by a third-party payment processor; we receive only a transaction confirmation and do not store your full card details. Personal information is not shared with third parties except as required by law, to operate essential infrastructure (e.g., a hosting provider), or to complete a payment you have initiated.

🔒 Privacy & Children's Data

We take the privacy of children seriously and are committed to complying with the Children's Online Privacy Protection Act (COPPA) and, where applicable, the General Data Protection Regulation (GDPR) and other privacy laws.

• No advertising or profiling. We do not build behavioural profiles of users, serve ads, or sell data to data brokers.
• Parental rights. Parents or guardians may review, correct, or request deletion of all data associated with a child's account at any time by contacting us (see Contact below). We will respond within 30 days.
• Data retention. Account and progress data is retained for as long as the account is active. Inactive accounts may be deleted after 12 months of inactivity following notice where contact information is available.
• Security. Passwords are stored using a one-way cryptographic hash. We use industry-standard practices to protect data in transit and at rest.

✅ Acceptable Use

You agree to use the App only for its intended educational purpose. You must not:

• Attempt to gain unauthorised access to other accounts or the server.
• Interfere with, disrupt, or place an unreasonable load on the App or its infrastructure.
• Use automated tools, bots, scrapers, or scripts to interact with the App.
• Upload, submit, or transmit any content that is harmful, offensive, or illegal.
• Impersonate another user, person, or organisation.
• Use the App for any commercial purpose without our prior written consent.
• Circumvent, reverse-engineer, or attempt to extract the App's source code or data in ways not expressly permitted.

We reserve the right to suspend or permanently terminate access for any user who violates these rules, without prior notice.

💳 Paid Features & Purchases

The core App is provided free of charge. We may offer optional paid modules — such as additional learning subjects, content packs, or premium features — that can be purchased individually ("Paid Features"). The following terms apply whenever you make a purchase:

• Pricing. Prices for Paid Features are displayed at the time of purchase and are in US dollars unless otherwise stated. We reserve the right to change prices at any time; price changes will not affect purchases already completed.
• One-time purchases. Paid Features are currently offered as one-time purchases that unlock access for the purchasing account. Unless explicitly described as a subscription, no recurring charges will apply.
• Future subscriptions. If we introduce subscription-based pricing in the future, the subscription terms (billing cycle, cancellation policy, and renewal notice) will be clearly disclosed before you subscribe. You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
• Payment processing. Payments are handled by a third-party payment processor. By completing a purchase you agree to that processor's terms and authorize the charge to your payment method.
• Refunds. If a Paid Feature does not function as described, contact us within 14 days of purchase for a full refund. Outside of that window, or for purchases made more than 14 days ago, refunds are issued at our discretion. We do not provide refunds for partially used subscription periods.
• Access after termination. If your account is terminated for a violation of these Terms, you forfeit access to any Paid Features without refund. If you voluntarily delete your account, we will consider refund requests for recent purchases on a case-by-case basis.
• Free features remain free. Any feature that is currently available without charge will not be moved behind a paywall for existing accounts without at least 30 days' advance notice.

📚 Content & Intellectual Property

All learning content, lesson material, images, UI designs, and software comprising the App are owned by or licensed to Claire Learning and are protected by copyright and other intellectual property laws. They are made available to you solely for your personal, non-commercial use in connection with the App.

You may not copy, reproduce, republish, upload, transmit, distribute, or create derivative works from any part of the App's content without our express prior written permission.

Any feedback, suggestions, or ideas you voluntarily submit to us may be used by us freely and without any obligation or compensation to you.

⚠️ Disclaimers & Limitation of Liability

No warranties. The App is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

Educational content. The learning content in the App is intended as a supplementary educational aid. It is not a substitute for formal schooling, qualified tutoring, or parental involvement in a child's education.

Limitation of liability. To the fullest extent permitted by applicable law, Cub Coach and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data or loss of profits — arising out of your access to or use of (or inability to access or use) the App, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or the App shall not exceed the greater of (a) the total amount you paid us in the twelve months preceding the claim, or (b) $10 USD.

🔚 Termination

You may stop using the App and request deletion of your account at any time by contacting us. We may suspend or terminate your access at any time, with or without cause, and with or without notice, if we believe you have violated these Terms or that your continued access poses a risk to other users or the App's operation.

Upon termination, your right to use the App ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

⚖️ Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of the App will be resolved through good-faith negotiation where possible. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

🔄 Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page will reflect the most recent revision. For material changes, we will make reasonable efforts to provide notice (such as a prominent notice within the App). Continued use of the App after updated Terms are posted constitutes your acceptance of those changes.

If you disagree with a change, your recourse is to stop using the App and request account deletion.

📬 Contact Us

If you have questions about these Terms, wish to exercise your privacy rights, or need to report a concern, please reach out to us. We aim to respond to all inquiries within 5 business days and to data-related requests within 30 days.

You can reach us by email at [email protected].